Refund Policy

Subscription fees

Because Semart is a software-as-a-service product that provides access to digital features during a subscription period, subscription payments are non-refundable once processed. We do not provide prorated refunds for unused time when a subscription is cancelled.

Cancelling a subscription prevents renewal after the current paid period. It does not usually refund charges already paid, and access remains available until that period ends. See our Terms of Service for subscription details.

Goodwill requests

Semart may consider a goodwill refund in exceptional circumstances. Each request is reviewed individually; a previous goodwill refund does not guarantee another one. Contact us through in-app support and include the account email, payment date, and reason for your request. We may ask for information needed to locate the payment.

Payment processing

Semart subscription payments are processed through Curlec by Razorpay. If a refund is approved, we will tell you how it will be issued. Processing times may depend on Curlec and your bank or payment provider.

Your legal rights

This policy does not remove or restrict any refund or consumer right that applies to you and cannot lawfully be excluded. If applicable law gives you a right to a refund, that right continues to apply.

Contact Semart

Contact us through in-app support or write to Semart Sdn. Bhd. at: