Long queues form for Roti Kitab by nikafé!
Enjoying a good breakfast by the lake is a good start to a great day. Located by Tasek Seksyen 7 Shah Alam, Roti Kitab by nikafé is a famous spot for locals to grab a bite after their morning jog and before work or school.
Begun back in 2020, Nik ( also known as PokNik), owner of Roti Kitab by nikafé focused on selling Roti Kitab with few variation and drinks. Since then, their menu have grown with up to 10 variations of Roti Kitab, nasi lemak, nasi dagang, their signature Vietnam coffee and many more.
WORTH THE QUEUE!
If you happen to be having a run near Tasek Seksyen 7 Shah Alam at 7.30am, you will be able to see a queue start forming for their famous Roti Kitab and Vietnamese Coffee. That’s a sign you should run to queue too or it will be impossible to grab a seat! Their crunchy bread topped with salted butter, kaya and perfectly boiled half boiled egg will make you want to have 2 instead of 1! Craving something sweet instead? Order their Roti Milo or Roti Kacang Bakar and pair them with Teh Tarik Kurang Manis! Not only it will satisfy your cravings, it is very filling too!
BUT THERE WERE PROBLEMS??
Now you maybe thinking, isn’t it a good business? Why would they need help with for their business? We came across Roti Kitab’s Google Review while learning about their business and realized that as much as they had customers raving about their food, there were also constant complain from the customers due to their ordering system and waiting time. Waiting time lengthens when they have to take orders manually, write the orders twice to be sent to the kitchen and drink counter. Most times, customers are not able to track if their orders are done, and sometimes orders are lost in the confusion of running the business. This was slowly impacting the image of their business.
HOW DID SEMART HELP?
Semart came up with the perfect business flow to improve their operations. With a POS system equipped with 2 kitchen printers, order call machine, there is no need for confusion between orders in the kitchen and drink counter. Customers also get a copy of receipt with order number so they are able to know when to collect their orders. Roti Kitab’s order fulfillment reduced from 1 hour to 20 minutes per customer after using Semart’s solution. Unlike other POS system, Semart don’t just provide devices, we also plan the flow of the business to ensure you are able to optimize your business operations at minimum costs.
